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Unable to see Service in Change Area in D365 Customer Service Hub

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Posted on by fshaikh

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Hello,

I am unable to see Service in Change area in customer service hub if assigned role of Customer Service App Access and Customer Service Representative.

But it is visible in System Administrator role.

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fshaikh 214 on at

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RE: Unable to see Service in Change Area in D365 Customer Service Hub

Hi Leco,

How to check if the System Administrator has restricted you?

Regards,

Fareeha Sattar Shaikh
fshaikh 214 on at

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RE: Unable to see Service in Change Area in D365 Customer Service Hub

Yes, it is. I basically wants to create Case, and the rights are there as you can see. But still, not appearing in site map.
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Leco Lv on at

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RE: Unable to see Service in Change Area in D365 Customer Service Hub

Hi partner,

Even with only these two security roles, you can still access the service area. (By default)

Your security role does not have any permissions for entities in the service area. Please check with a user with the system administrator role to see if he has restricted you.
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HandeMV 256 on at

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RE: Unable to see Service in Change Area in D365 Customer Service Hub

Hi,

Basically this happens when role does not have read privilege to any entity in area. Check if Role has access to any 1 Entity present in Service Area.

Thanks