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Missing Dynamics 365 App in Outlook After Enabling All Settings

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Posted on by Paul_sherick

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Hello everyone,

I have integrated Microsoft Outlook with Dynamics 365 and successfully enabled all necessary settings for email tracking, including mailbox configuration. I am able not to track emails from Outlook into CRM. However, I send mail from CRM it gets synced with Outlook.

The problem is, that I don't see the Dynamics 365 App in my Outlook.

Here’s what I’ve tried so far:

Verified that the app is deployed and enabled in the Dynamics 365 Admin Center.
Confirmed that the user's mailbox is properly configured and enabled.
Checked user permissions, and the "Use Dynamics 365 App for Outlook" privilege is active.
Have proper settings in Mailbox and have approved the user's mail and tested run for the user.
Gave the required Dynamics 365 App for Outlook User security role to the user.

Refer to the screenshot given below, have added Outlook..

But App is not present in the Outlook.

I selected a mail, more options > customization actions.

please note : Dynamics 365 is a different app

Is there something I'm missing, or are there any additional steps I should take to make the Dynamics 365 App for Outlook visible?

Thank you in advance for any insights!

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Muhammad.Affan 4,624 Super User 2025 Season 2 on at

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Hi There,

Refer this link:

https://learn.microsoft.com/en-us/troubleshoot/dynamics-365/sales/app-does-not-appear-within-outlook

Refer this video:

https://www.youtube.com/watch?v=hL1qdYUgVp8

Finally, once your issue is resolved and my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.

Thanks
Affan
Follow my channel related to Dynamics 365: https://www.youtube.com/@AffansDynamicsJourney

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