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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Benefits selection can...
Finance | Project Operations, Human Resources, ...
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Benefits selection cannot be completed until all Flex Credits have been allocated - D365HR

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Posted on by ThuNgo 972

Dear experts,

I'm testing Flex credit programs, and when i try to select this in my Benefit cart, i have error as below:

Benefits selection cannot be completed until all Flex Credits have been allocated

pastedimage1627265041871v1.png

Please help me advice,

Thank in advance,

Thu,

  • ThuNgo Profile Picture
    ThuNgo 972 on at
    RE: Benefits selection cannot be completed until all Flex Credits have been allocated - D365HR

    Hi,

    I don't have the environment right now so cannot remember exactly.

    Can you try enter these amount and see if the Flex credit balance is 0?

    pastedimage1644553622260v5.png

    pastedimage1644553667806v6.png

    Thanks,

    Thu

  • KKUMARBPI Profile Picture
    KKUMARBPI on at
    RE: Benefits selection cannot be completed until all Flex Credits have been allocated - D365HR

    Could you provide the step, I m facing the same issue.

  • ThuNgo Profile Picture
    ThuNgo 972 on at
    RE: Benefits selection cannot be completed until all Flex Credits have been allocated - D365HR

    Hello,

    I figured out, this is because the Flex credit balance is not zero.

    You have to allocate all of the Flex credit amount before view the Benefit cart.

    Hope it is help.

    Thank,

  • Suggested answer
    RYANSE Profile Picture
    RYANSE on at
    RE: Benefits selection cannot be completed until all Flex Credits have been allocated - D365HR

    Hello Thu,

    Thank you for using Microsoft Dynamics Communities.  Wit this particular issue, I think it would be best to have you log a support request for this issue as it will take some time to investigate.

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