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Hi,
I have an intercompany sales order I need to cancel. However, when I get to the Intercompany PO and try to cancel it, I get the following error...
"Quantity cannot be reduced because the remaining update quantity changes sign."
PO has not been registered or received so not sure why I can't cancel it.
Any help is appreciated.
Thank you,
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Hi mikefern,
Here is what I understand of cancelling an IC sales order.
Company A makes a salesorder with a customer 1 and Company B makes and ships this product to customer 1 using the direct delivery option in AX.
If company A makes an IC SO (with direct delivery) then Company B automatically makes a Sales order B>A and Purchase order A>B. In Company B the SO can have 2 outputs that prevent you from canceling the SO, the picking list and the shipment. There can also be a production order, but that is only connected to the SO by reference number (so make sure the responsible stakeholders know about this).
If you want to cancel the SO you have to do 2 things.
1. Cancel the picking route, if it is picked you have to unpick it first:
on the SO, got o tab Pick and pack>picking list registration.
Select your picking list and in the lines select a line and go to (bottom of form)Functions>Unpick.
in the top of the form go to functions>cancel picking route. (you can now cancel the SO)
2. If it is delivered, you have to cancel the delivery:
Go to pick and pack>delivery note journal
Select the line and press cancel. (you can now cancel the SO).
Hope this helps.
Have you done anything particular on the SO after creating it ? Like deliver remainder option ? What have you done step by step please?
And if you try atest on another item you won't have the issue i guess ?
Who is driving the interco transaction, the PO or SO ?
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