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Customer experience | Sales, Customer Insights,...
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Workflow - access recipients/to field

Posted on by 15

Good morning!

I'm currently trying to create a workflow based on an email.

When the email status changes I want to update a certain field on the related contact entity (email:to) with a value from a related quick campaign the email originated from.

But I have a hard time accessing the "to" field of the email entity, it doesn't show up in the "update contact" form of the step.

Is this not possible or am I doing something wrong?

Thanks in advance and best regards!

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