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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Activity in Cont...
Microsoft Dynamics CRM (Archived)

Email Activity in Contacts - TO field info

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Posted on by Praveen Kumar Ellappa 160

Hi All,

I need a general info about Email Activity in Contacts form.

After adding Activities pane in the Contacts form, I click on the Email Activity and see the Contact name in the TO field. I couldn't send any Email, as the server-side sync settings is pending.

I want to make sure that, the TO field is referring to the OOTB Primary Email field in the Contacts form to send the Email.

Thanks,

Praveen.

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  • Verified answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at

    Hi Praveen,

    By design CRM use primary email field (first email field) on any entity to send email. so in case of contact as well it will use it's primary email address by default.

  • Praveen Kumar Ellappa Profile Picture
    Praveen Kumar Ellappa 160 on at

    Thanks Mahender.

    Can we edit it and point to a custom Email address field?

    Regards,

    Praveen.

  • Verified answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at

    Hi Praveen,

    No, There is no configuration available to change this behaviour, but you can work using SDK to send email to secondary field, check this: crmtipsbyprm.wordpress.com/.../send-email-to-seconday-email-of-account-and-contacts-dynamics-crm other option to have another contact with the second email address.

    Hope it will help !!

  • Praveen Kumar Ellappa Profile Picture
    Praveen Kumar Ellappa 160 on at

    Ok. Thanks, Mahender!

    Regards,

    Praveen.

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