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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Accessing guides in of...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Accessing guides in offline mode

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Posted on by Sahil A. 9

Hi folks, 

I'm hoping to understand capabilities in offline mode. So far, I've found this link through the MS help menu - https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode.

Ideally, I'm looking for an experience where I'm able to access different guides within the guides app in offline mode without having to go through the step of opening the guide when I'm in an internet zone and then going into a no-internet zone. The expected experience is similar to a native mobile gaming app that renders without having the need to connect to the internet. 

Would appreciate any input anyone may have. Thanks so much! 

Sahil. 

I have the same question (2)
  • Suggested answer
    DavePinch Profile Picture
    DavePinch Microsoft Employee on at

    Hi Sahil, currently you must open the guide while online to make it available offline (you can make multiple guides offline, but you must open each individually first).

    We do not sync all guides to the device in part because companies store a lot of content, sometimes into hundreds of gigabytes. However, there are ways we could make this smarter such as selecting multiple guides to sync in bulk. I would be interested in your scenario and what you would like to see. For example, how many guides do you want offline, are they the same for all users or site visits, etc. I don't have any plans to share but we do record and review feedback at the start of each planning session, so any feedback is impactful. Thank you!

    Dave Pinch (PM on the Guides team)

  • SeanS Profile Picture
    SeanS 6 on at

    Upload guides, after which they should be available in offline mode. It's definitely challenging to use favorite apps or play games when there's no internet access, and I often play, especially slots. Moreover, there are many good online casinos for gaming featured in the review https://onlinecasinomanitoba.com/by-city/brandon/ with full information on the gambling situation in Brandon. I like these platforms because they always offer bonuses to active players, and also because there is an opportunity to test various slots in demo mode.

  • CU04050103-0 Profile Picture
    CU04050103-0 8 on at
    I'm a newbie here. I don't know much about this one. But I would like to learn more. Thanks for your post here. 
  • Suggested answer
    CU09060842-0 Profile Picture
    CU09060842-0 on at

    It sounds like you're interested in accessing guides within the guides app in offline mode without the need to switch between internet and no-internet zones. This would provide a seamless experience similar to native mobile gaming apps that work without an internet connection.

    Unfortunately, the link you provided seems to focus on operator offline mode in Dynamics 365 mixed reality, which may not directly address your specific requirements for the guides app. However, you can explore options within the guides app settings or contact Microsoft support for further assistance. Additionally, consider looking for alternative offline documentation or apps that may better meet your needs.

    Overall, achieving a seamless offline experience for accessing guides within the app may require additional customization or development, but with the right approach and resources, it can be possible to enhance offline capabilities.

  • CU08100911-0 Profile Picture
    CU08100911-0 2 on at
    Hey, I know the feeling of digging through technical docs for hours—it can get exhausting
  • CU26091412-0 Profile Picture
    CU26091412-0 9 on at

    Offline mode in Dynamics 365 Guides is limited—you can only access guides that were opened and cached online first. It doesn’t yet support full offline access like native gaming apps.

  • CU31100957-0 Profile Picture
    CU31100957-0 on at
    Accessing guides in offline mode allows users to continue learning or troubleshooting even without an internet connection. This feature is especially useful for travelers, students, and professionals working in areas with limited connectivity Discover now. By downloading guides in advance, users can easily refer to tutorials, manuals, or help documents at any time.

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