Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Unanswered

Problems to migrate incidentresolution

Posted on by 21
Hello,
 
We are migrating a CRM 2015 to Dynamics 365 CE (online) and we have found a problem when we try to migrate incidentresolution registers.
The problem is when we fill the regardingobjectid field from the ETL (created with Kingswaysoft), we receive an error and register migration fails.
 
OOTB when an incident is resolved, fields regardingobjectid and incidentid from incidentresolution entity are related to the case. If I try this by ETL, it doesn't work.
 
What I have tried:
- If I fill both fields (regardingobjectid and incidentid in incidentresolution entity) it fails. I have tested with several Kingswaysoft options, but I may not have found the correct.
- If I don't fill the regardingobjectid when I created the register and next I try to update it, the system doesn't work.
- If I don't fill the regardingobjectid field but I fill with incidentid, then the register in 365 is wrong in the case and it seems doesn't relate.
 
I haven't found any plugin or process in that entity that generates the problem, I guess that the system has something internal to have this behaviour.
 
Have you migrated incidentresolution entity or you have a solution for this problem?
I will be glad to hear you.
Categories:

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 9th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,277 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,126 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans