Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Unanswered

Problems to migrate incidentresolution

(0) ShareShare
ReportReport
Posted on by 25
Hello,
 
We are migrating a CRM 2015 to Dynamics 365 CE (online) and we have found a problem when we try to migrate incidentresolution registers.
The problem is when we fill the regardingobjectid field from the ETL (created with Kingswaysoft), we receive an error and register migration fails.
 
OOTB when an incident is resolved, fields regardingobjectid and incidentid from incidentresolution entity are related to the case. If I try this by ETL, it doesn't work.
 
What I have tried:
- If I fill both fields (regardingobjectid and incidentid in incidentresolution entity) it fails. I have tested with several Kingswaysoft options, but I may not have found the correct.
- If I don't fill the regardingobjectid when I created the register and next I try to update it, the system doesn't work.
- If I don't fill the regardingobjectid field but I fill with incidentid, then the register in 365 is wrong in the case and it seems doesn't relate.
 
I haven't found any plugin or process in that entity that generates the problem, I guess that the system has something internal to have this behaviour.
 
Have you migrated incidentresolution entity or you have a solution for this problem?
I will be glad to hear you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees!

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December!

Congratulations to our December super stars! 🥳

Get Started Blogging in the Community

Hosted or syndicated blogging is available! ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,642 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,371 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans