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I have a bad debt that I need to write off. When I go into the Write Off Documents Window and input all the information required. I get a pop up window stating "no documents were found matching the criteria selected". even when I change the search criteria to ALL customers, change dates, change from underpayments to over payments - it still comes up with the same pop up window stating that no documents were found.
I am wondering what I am doing wrong here. Any help would be appreciated.
One thing to check is the maximum writeoff settings in the customer card. Go to Customer Maintenance, look up your customer, click the Options button.
It is the Maximum Writeoff field.
Let me know if that works or if there's something else still not right!
Thank you.
Joe
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