Hello,
We have around 10 users working from the same queue and they pick items as below:
But we have an issue where 2 people pick the same item at more or less the same time and it allows it, as can be seen the audit log below:
We have a Business Process Flow that checks if the item has already been picked, however it doesn't always trigger if they are picked by 2 people close together.
Any suggestions on a better way of managing this so it doesn't happen?
Many thanks
HI GazzR,
This seems to be something that Microsoft expected to happen: Create and manage queues for cases | Microsoft Learn
Maybe you can try using unified routing? Set up unified routing | Microsoft Learn
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