HI,
I am seeing a problem for the last week or so that is driving me crazy.
When members of our Technical Support department try to reply to an email in a case, what should happen is that the email 'From' field populates as the 'Technical Support' queue and the individuals signature is automatically added to the reply.
What has been happening (and we first noticed this in December) is when the team member hits the + then Email, the email opens, the From field has the correct queue but the signature does not appear in the email. If the user refreshes, the signature sometimes appears, but the From field changes to the users name instead of the queue.
I have been in touch with Microsoft about the issue and they tell me that it is related to the code which has been built by a team of developers that we employ, so Microsoft cant fix it, unfortunately the developer that I am in contact with is not sure whats causing it but thinks its related to Javascript, but I am not sure myself.
Has anyone ever come across this issue before and if so was there a workaround?
Thanks a lot
Ted
