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I have build a bot and configured in omnichanel admin pane. omnichannel for customer services is working for the user i configured. I added a second user with same licences and configuration but the second user Launch presence dialog remains as a question mark. any help on what i have missed please? all was going so well until tried to add another user?
Hello Rob,
You can try to follow steps mentioned in below article and see if it helps -
docs.microsoft.com/.../troubleshoot-omnichannel-customer-service
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