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Customer experience | Sales, Customer Insights,...
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Bounce back email - Link to record from trigger

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When running a journey that is based off a Dataverse record change trigger and an email is sent from this journey that is bounced back, you are able to get the Journey and the instance of the journey that caused the failed email to occur.
 
I have a Power Automate Flow that is triggered on the standard "Email bounced" trigger, where I can see the specific contact, journey, and journey instance that caused the email to fail.
 
Is there a way to get the specific Dataverse record from the journey that caused the email to fail?
 
For example, we have a journey where we are sending emails to the primary contact linked to the account. The primary contact can be associated with multiple accounts and hence we are using the Dataverse record change trigger on the account to send multiple emails to the primary contact (personalized for the specific account causing the trigger to fire). If, for some reason, one of the emails fails to be sent, we would like to know which specific Dataverse record (in this example, which account) the journey instance was executing for.
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