Skip to main content

Notifications

Business Central forum

Undo dropshipment

Posted on by 27

I was wondering how to undo a dropshipment.

On the purchase order I would like to undo the receipt by means of:

Purchase Order -> Posted Purchase Receipt -> Lines -> Functions -> Undo Receipt but then I get the error message:
"Sales order No. Must be equal to '' in Purch. Rcpt. Line: Document No.=PRCP1900001, Line No.=10000. Current Value is 'SO19107824'

How to undo this receipt / undo a dropshipment? 




  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 71,688 Super User 2024 Season 2 on at
    Undo dropshipment
    As far as I know, this can only be cancelled using a Credit memo after posting an invoice.
    Of course, you can also use the return order mentioned in the link provided by Ramiz, but this is a bit more complicated.
     
    Hope this helps.
    Thanks.
    ZHU
  • vcalixto23 Profile Picture
    vcalixto23 35 on at
    RE: Undo dropshipment

    I will try; I’ll keep you posted. Thanks for sharing.

  • Suggested answer
    Mary Myers Profile Picture
    Mary Myers on at
    RE: Undo dropshipment

    Karsvh,

    Please try the following. I have worked it out, and was able to under the drop shipment.

    - Few things to touch on as noted below, when you create a dropshipment, when you "receive" the item on the P.O.  It is actually shipping it to the customer, since it will never be brought into your location, hence the drop ship.   So in order to undo this, you do in fact have to go back to the sales order in order to undo the process persay.

    GO to the original Sales order, make you that you reopen it, you will not be able to change anything when it is in a released state.  Add a second line item, duplicating the item, and indicating it is a drop shipment as well.  The key difference will be to put a negative sign in front of the quantity.

    Go back to the original purchase order, and make sure it is reopened as well.  Then recall the second line, with the negative quantity, just like you did for the first one.  This time it will add the negative quantity.  When you receive the item this time, you will be receiving in the negative amount, and thus cancelling out the original shipment.  

    Please let me know if you have any questions.  

  • Suggested answer
    TeddyH Profile Picture
    TeddyH 12,868 Super User 2024 Season 1 on at
    RE: Undo dropshipment

    Probably not. The drop shipment creates a link between purchase and sales. The link does make it harder to do correction.

    Instead of doing a drop shipment, what I normally suggest is to avoid using Drop Shipment function and create a separate location for Drop Shipment. Users will know that all orders and stock in that location will belong to drop shipment.

  • karsvh Profile Picture
    karsvh 27 on at
    RE: Undo dropshipment

    Unfortunately this doesn't work either. Once dropshipment is created and posted it seems it can never be reversed / corrected?

  • TeddyH Profile Picture
    TeddyH 12,868 Super User 2024 Season 1 on at
    RE: Undo dropshipment

    Not sure if this will work, but try to undo from the shipment side. (posted shipment)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,902 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,302 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans