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Relationship Insights - Not Configured

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Hi,

Version : D 365 V 9.0

I am trying to install Relationship Insights in my products instance of D365.

Is there a bug in D365?

Is Organisation Insights and Relationship Insights are one and the same?

Screenshot 1 : - Even if I try to install again it says its already installed.

6283.Relationship-Insights5.png

Screenshot 2 : Applications

8883.Relationship-Insights.png

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Screenshot 3 :Office 365 > Admin > D 365 > Instance > Manage Solutions - I see the status as Installed.

8032.Relationship-Insights2.png

Whereas, the D365 Menu > Settings > Relationship Insights is not there. 

0820.Relationship-Insights3.png

Preview Enabled

5545.Relationship-Insights4.png

 

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  • Suggested answer
    sing_ideas Profile Picture
    sing_ideas on at
    RE: Relationship Insights - Not Configured

    Hi,

    Finally got through with the issue - Relationship Insights missing from Dynamics 365 navigation. It seems to be known issue. I raised the Service Ticket Via Office 365 Admin and they called me back within 2 hours. Via remote session they resolved the issue.

    It is really better experience to raise a service request via admin panel rather than calling the telephone number and just to hear the IVR.

    Article they shared is here...

    support.microsoft.com/.../relationship-insights-missing-from-dynamics-365-navigation

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