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Our fulfillment centers have different SLAs for different customer accounts, depending on the customer routing guide requirements. I don't see a way to load this information at the customer level - from what I can tell, OWHT can be loaded on the item card, the location card, or on the sales order itself. Does anyone know of a way to assign something to a customer, or have a creative solution around this? We don't want to have to change OWHT for every order, especially as we integrate more and more customers via EDI.
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The "Outbound Whse. Handling Time" is linked to the Location only (or you could define a general value in the Inventory-Setup).
For Customer specific handling, have a look for "Shipping Time". This setup does have an effect on "Planned Delivery Date" and "Planned Shipment Date".
Make sure that you do not select a Shipping Agent (if you select a Shipping Agent, the "Shipping Time" of the Shipping Agent will be used.)
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