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'Invalid Email address for recipient of type Contact'

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Posted on by TedW

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Hi,

We receive this error on one Contact when trying to send an email to him;

1007.Untitled.jpg

Does anyone know what could cause this? It only seems to affect one Contact in Dynamics. His contact email all looks correct to me, so I dont know why this is happening.

Thanks

Ted

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Nya 29,060 on at

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Hi Ted,

According to the error message you provided, this error occurs if there was an invalid email address included on the To or Cc line of the email.

Please review the email message that encountered this error and verify all email addresses on the To and Cc lines are valid email addresses.

Also, the id of the contact is kind of weird. Please try to check if there is a contact whose id is "00000...00000" in your environment.

The id can be found in the URL of the contact.

E.g. "...?appid=474563ef-34a0-ec11-b400-000d3a34c22d&pagetype=entityrecord&etn=contact&id=01d72acf-e8e9-4ae3-bf4b-9ba2ef1c5367"

If the above does not solve the problem, please click on Show Details in the picture to see if there is an error log available to me.

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Hello,

Does Incoming email is enabled for this specific user? if yes then it should be set as "success".

Also you can refer below FAQ

support.microsoft.com/.../an-email-fails-to-be-created-in-dynamics-365-with-a-norecipientmatch-sync-error-b55d16f4-aca1-ea36-dcfa-02a10a6bd243

Thank you,

Amit Katariya

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Sam Conroy 274 on at

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How are you sending to the contact? Is it via a workflow, BPF, or using the OTB email form?

If it's not using the OTB email method then try that as a way of narrowing down the issue and then checking the other options if it is them.

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