EnableNegativeTimer error on solution import

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Posted on by Matt777

Hi, has anyone encountered the following error before on a solution import?

Property EnableNegativeTimer is required, but the declaration is missing. More Details:Parent Type:SystemForm;SubType:main;Parent Id:fb540f69-28c8-49a6-b4a4-e4943f6e3513;Associated entity:Incident;Control Description Xml:<controlDescription forControl="{2b836538-9e17-06d6-1431-e258000116a8}"><customControl id="{E7A81278-8635-4D9E-8D4D-59480B391C5B}" formFactor="0"><parameters /></customControl><customControl id="{E7A81278-8635-4D9E-8D4D-59480B391C5B}" formFactor="1"><parameters /></customControl><customControl id="{E7A81278-8635-4D9E-8D4D-59480B391C5B}" formFactor="2"><parameters /></customControl><customControl name="MscrmControls.SlaTimer.SlaTimerControl"><parameters><data-set name="dataSetGrid_1"><ViewId>{8CB84C0D-91F6-43DC-A68A-A62D03FE3CF5}</ViewId><IsUserView>false</IsUserView><RelationshipName>slakpiinstance_incident</RelationshipName><TargetEntityType>slakpiinstance</TargetEntityType><EnableViewPicker>false</EnableViewPicker><FilteredViewIds /></data-set><Update_Frequency static="true" type="Enum">300</Update_Frequency></parameters></customControl></controlDescription>;Control Reference Xml:<control id="Subgrid_Slatimers" classid="{F9A8A302-114E-466A-B582-6771B2AE0D92}" indicationOfSubgrid="true" uniqueid="{2b836538-9e17-06d6-1431-e258000116a8}"><parameters><TargetEntityType>slakpiinstance</TargetEntityType><ViewId>{8CB84C0D-91F6-43DC-A68A-A62D03FE3CF5}</ViewId><ViewIds /><EnableViewPicker>false</EnableViewPicker><RelationshipName>slakpiinstance_incident</RelationshipName><RecordsPerPage>4</RecordsPerPage><HeaderColorCode>#F5FBFE</HeaderColorCode><IsUserView>false</IsUserView><EnableQuickFind>false</EnableQuickFind><EnableJumpBar>false</EnableJumpBar><AutoExpand>Fixed</AutoExpand><ChartGridMode>All</ChartGridMode><VisualizationId /><IsUserChart>false</IsUserChart><EnableChartPicker>true</EnableChartPicker></parameters></control>;Error Message:-2146041806;Additional Information:;

The case form has a sub-grid for displaying applicable SLAs which has an SLA timer control added.

This works fine and the solution containing the case form has been happily exporting up until this week.

Now we are unable to import the solution due to this error. Have tried removing the SLA Timer control and exporting but it gives the same error.

Any suggestions would be most welcome! We've raised a support ticket but the estimate is up to 8 days before MS can look at it.

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Matt777 10 on at

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RE: EnableNegativeTimer error on solution import

Microsoft support got back to us over the weekend and confirmed it's a bug. Quote from their email:

We have checked with internal teams and found that the issue you reported has been logged as a Bug at Product team and a Hotfix is being rolled out for this over the weekend of 23-24 Oct.

As confirmed, below are remarks from Dev team:

Error: Property EnableNegativeTimer is required, but the declaration is missing

Cause: The new SlaTimerControl is part of the solution that you were trying to import. The issue occurs on the import due to a new control property that was introduced on the Timer Control with the October release.

Note: NegativeCountDown - would show a negative ticking timer after expiry instead of displaying the NonCompliant status - You should turn it on only if this is the behaviour you expect, if not, you can keep the setting false. More details: Timer control for SLA-enabled entities | Microsoft Docs
Dudette 10 on at

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RE: EnableNegativeTimer error on solution import

So apparently if you refresh the form --> Save and publish it.

Then again make your changes to the form and Save and publish it.

Sounds stupid, but worked for me.

Please try
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Community Member on at

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RE: EnableNegativeTimer error on solution import

We got a solution back from MS support.

Two options essentially:

1. Either re-export the solution (post Wave 2) and it should now include the required detail in the customizations.xml file.

2. Manually edit the existing customizations.xml file to add that line

Since we had made substantial changes in the source environment we manually updated our customizations file and redeployed successfully.
JR61 36 on at

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RE: EnableNegativeTimer error on solution import

I am having the same issue since a few days. I can not save the Case form after making a change.

Does anybody now have to fix this?
Dudette 10 on at

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RE: EnableNegativeTimer error on solution import

I guess it's the Wave 2 update. Same issue happening while I am making a change on Case form and save it.
Community Member on at

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RE: EnableNegativeTimer error on solution import

Yes, we've had the same issue after 2021 Wave 2 Release into our environments on 10/10/2021.

A solution package we had built prior to Wave 2 now won't deploy due to this issue.

One of our devs rebuilt a solution out of our source environment and got around it by removing some of the SLA child components from the solution. That let us move forward with our next code release, however, it didn't get around not being able to deploy the specific release required into production.