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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Ordered quantity diffe...
Microsoft Dynamics AX (Archived)

Ordered quantity different from On order quantity

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Posted on by Community Member

Hi,

Could some provide solution for my question below.

I have an item where purchase unit and stock unit are "each". There is no on-hand stock for this item. I created a PO with 4 quantities and confirmed the order. when I go to product receipt to do registration, the ordered quantity is showing as 1. Please see screenshot below.2045.01.png

When I go to Line details on the Product Receipt form, the quantity is showing as "1". I don't understand why it is showing as 1 in place of 4 because there is no unit conversion as well. Also, since both purchase and stock unit are each this should not happen.

Waiting for a quick response.

Regards,

Raju

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Ordered quantity different from On order quantity

    The quantity is already 4 there.

    I edited the PO by changing the quantity to 5 first and then bringing it back to 4. I then followed the normal process and it worked fine..Not sure what was the exact issue.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 297,339 Super User 2025 Season 2 on at
    RE: Ordered quantity different from On order quantity

    Hi Raj,

    On the PO order form you can open the line details. On tab Setup you can find a field group'Inventory'. You need to change the quantity here for the inventory quantity.

  • Community Member Profile Picture
    Community Member on at
    RE: Ordered quantity different from On order quantity

    But I am unable to change the quantity to 4. The field is greyed out.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 297,339 Super User 2025 Season 2 on at
    RE: Ordered quantity different from On order quantity

    Hi Raj,

    This should indeed have the value 4.

  • Community Member Profile Picture
    Community Member on at
    RE: Ordered quantity different from On order quantity

    Hi Andre,

    There was a delivery reminder which I removed. That's why the quantity is showing as 4 in the 2nd screenshot attached to my previous post (Product Receipt > Line Details).

    However when I go to general tab >Line quantity of the purchase order and the line quantity in stock unit is still showing 1 (1st screenshot of my previous post). Shouldn't it also show as 4?

    Thanks,

    Raj

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 297,339 Super User 2025 Season 2 on at
    RE: Ordered quantity different from On order quantity

    Hi Raj,

    Did you change the Stock quantity to 4 on your last screenshot? You indeed have to change the qty from 1 to 4.

  • Community Member Profile Picture
    Community Member on at
    RE: Ordered quantity different from On order quantity

    I think I have found the issue but not sure what could be the reason or probable solution.

    The line quantity in stock unit is still showing as 1 in place of 4. However If I check the ordered quantity in the product receipt>line details tab, it is showing as 4.

    3515.04.png

    3515.04.png

    Could this be the reason? If not, then what else and how to fix it? I need to fix the issue today.

  • Community Member Profile Picture
    Community Member on at
    RE: Ordered quantity different from On order quantity

    Hi Guy and Andre,

    you were right, there was a delivery reminded. I cancelled it and the quantity is showing correctly in registration page. However, I am facing an new issue now. When I click on "Post All" button to register the quantity, the system is throwing an error saying "Over-delivery is 300% which is more than specified 0%". I have not set the over-delivery at all as I don't need any.

    When I go to General Tab on the ribbon bar and then Line quantity as mentioned by Guy, I see the following. I click on update line and then delivery reminder again to check.

    5611.02.png

  • Guy Terry Profile Picture
    Guy Terry 28,856 Moderator on at
    RE: Ordered quantity different from On order quantity

    Hi Raj,

    There should be some deliver remainder. If you click the 'General' tab on the ribbon bar, then the 'Line quantity' button, what quantities do you see?

  • Community Member Profile Picture
    Community Member on at
    RE: Ordered quantity different from On order quantity

    Hi Andre,

    Inventory transaction is showing as 4. Also there is no delivery reminder as well.

    Thanks,

    Raj

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