Ordered quantity different from On order quantity

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Hi,

Could some provide solution for my question below.

I have an item where purchase unit and stock unit are "each". There is no on-hand stock for this item. I created a PO with 4 quantities and confirmed the order. when I go to product receipt to do registration, the ordered quantity is showing as 1. Please see screenshot below. 2045.01.png

When I go to Line details on the Product Receipt form, the quantity is showing as "1". I don't understand why it is showing as 1 in place of 4 because there is no unit conversion as well. Also, since both purchase and stock unit are each this should not happen.

Waiting for a quick response.

Regards,

Raju

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Raj,

Can you check the related inventory transaction? Is this showing 4 or 1? Probably someone had used the Delivery remainder functionality and reduced the expected quantity to 1.

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Community Member on at

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Hi Andre,

Inventory transaction is showing as 4. Also there is no delivery reminder as well.

Thanks,

Raj

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Guy Terry 28,924 Moderator on at

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Hi Raj,

There should be some deliver remainder. If you click the 'General' tab on the ribbon bar, then the 'Line quantity' button, what quantities do you see?

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Community Member on at

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Hi Guy and Andre,

you were right, there was a delivery reminded. I cancelled it and the quantity is showing correctly in registration page. However, I am facing an new issue now. When I click on "Post All" button to register the quantity, the system is throwing an error saying "Over-delivery is 300% which is more than specified 0%". I have not set the over-delivery at all as I don't need any.

When I go to General Tab on the ribbon bar and then Line quantity as mentioned by Guy, I see the following. I click on update line and then delivery reminder again to check.

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Community Member on at

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I think I have found the issue but not sure what could be the reason or probable solution.

The line quantity in stock unit is still showing as 1 in place of 4. However If I check the ordered quantity in the product receipt>line details tab, it is showing as 4.

Could this be the reason? If not, then what else and how to fix it? I need to fix the issue today.

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Raj,

Did you change the Stock quantity to 4 on your last screenshot? You indeed have to change the qty from 1 to 4.

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Community Member on at

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Hi Andre,

There was a delivery reminder which I removed. That's why the quantity is showing as 4 in the 2nd screenshot attached to my previous post (Product Receipt > Line Details).

However when I go to general tab >Line quantity of the purchase order and the line quantity in stock unit is still showing 1 (1st screenshot of my previous post). Shouldn't it also show as 4?

Thanks,

Raj

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Raj,

This should indeed have the value 4.

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Community Member on at

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But I am unable to change the quantity to 4. The field is greyed out.

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Raj,

On the PO order form you can open the line details. On tab Setup you can find a field group'Inventory'. You need to change the quantity here for the inventory quantity.

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