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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Router error - &...
Microsoft Dynamics CRM (Archived)

Email Router error - "The SMTP address has no mailbox associated with it."

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Posted on by Joe Woltering 12,163

After upgrading Exchange from 2007 to 2013 I am attempting to re-configure the email router. I think I've configured everything correctly however when I test mailbox access I get an error on the Incoming Status which states that "The SMTP address has no mailbox associated with it."??

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  • Suggested answer
    anilambadan Profile Picture
    anilambadan 1,160 on at

    Hi

    Please refer the following link.

    https://support.microsoft.com/en-us/kb/921193

    thanks

    Anil

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hello Joe,

    Please follow the below steps to resolve the issue.

    SYMPTOMS

    This issue occurs when you provide a mail-enabled user with a delegate or service account in a Microsoft Exchange Web Service (EWS)-based application in an Exchange Server 2013 environment. This issue will not occur when you use EWS-based application impersonation.

    RESOLUTION

    To resolve this issue, install the the following update:

    Cumulative Update 8 for Exchange Server 2013

    MORE INFORMATION

    This issue occurs because, when Exchange Server 2013 processes a  FindItem  request, Exchange Server 2013 tries to log the request. That causes an attempt to look up mailbox attributes. However, a mail-enabled user does not have the mailbox attributes. Therefore, Exchange Server 2013 throws an "ErrorNonExistentMailbox" error.

    Regards,

    Dinesh 

    Microsoft Dynamicsâ„¢ CRM Support Engineer

    "Please mark my answer as verified if you found it helpful"

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