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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / RTM form not loading
Customer experience | Sales, Customer Insights,...
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RTM form not loading

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Posted on by jnicophene 63
Hello!
 
A client of mine is encountering an issue when you post an RTM form to their external site. The form appears for a few seconds, and then the following error message comes up:
 
/The form can not be loaded on a domain not allowed for external form hosting./
 
The domain for the site is step, and everything has been verified. 
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    RTM form not loading
    Hi,
     
    May I ask if your problem has been solved?
     
    If you have encountered other problems while implementing the solution, or need us to provide a more complete solution, please do not hesitate to contact us.
     
    Best Regards,
    Rudy Zhang
  • jnicophene Profile Picture
    jnicophene 63 on at
    RTM form not loading
    I'll try that out RudyZhang.. Hopefully they'll be quick to reply.
     
    As for error messages, this is the only one I got. I have no other errors to show than what's in the screenshot.
  • jnicophene Profile Picture
    jnicophene 63 on at
    RTM form not loading
    Thanks Josh O'dea, i'll have my client try this out again. I found an article stating the same thing as a solution. They tried doing it, but it won't verify. It might be a human error. I'll have them try it again. Once approved, would you keep both Domains or the "www." one?
     
    Thanks
  • joshodea95 Profile Picture
    joshodea95 4 on at
    RTM form not loading
    Hi,
    Could you please check the URL where the form is embedded and see if its loading as https://sample.com or https://www.sample.com. If the latter, you will need to set up a new domain in Dynamics 365 Marketing with www. at the beginning of the website name e.g. www.sample.com
     
    Kind regards,
    Josh
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    RTM form not loading
    Hi,
     
    We have analyzed the information you provided, and just from the error message you provided we still believe that there is a problem with your domain authentication (we had a similar problem testing OBM before)
     
    Here is our suggestion
    1. You can check whether there are plugins or other customized settings, which may cause this problem.
    2. Re-run the domain validation and then re-host the form to an external site
     
    In addition, could you please provide more information about this issue? For example, specific error messages, etc. This will help us better determine the cause of this issue.
     
    Best Regards,
    Rudy Zhang

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