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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cannot purchase Dynami...
Customer experience | Sales, Customer Insights,...
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Cannot purchase Dynamics Customer Insights (Refresh the page and try again. Something went wrong,)

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Posted on by NC-09051527-0 6
I am a Global Admin and Power Platform Administrator.
 
I set up a trial environment and I am trying to convert it to production by purchasing a licence. After it processes the payment I get the following error:

I have tried different browsers, different pc's inside and outside our domain.
 
I have tried our sales rep at Microsoft who cannot give any timeline on when this issue will be resolved except to say it's an issue.
 
Any thoughts ?, also see below when I try to convert inside Power Platform Admin Centre
 
//
  • NC-09051527-0 Profile Picture
    NC-09051527-0 6 on at
    Cannot purchase Dynamics Customer Insights (Refresh the page and try again. Something went wrong,)
    Have raised ticket with Microsoft, acknowledgement auto reply received and then radio silence despite raising ticket days ago ??
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Cannot purchase Dynamics Customer Insights (Refresh the page and try again. Something went wrong,)
    Hi Partner,
    I suggest you create a support ticket for professional assistance following the below procedure.
    Get Help + Support - Dynamics | Microsoft Docs
     
  • NC-09051527-0 Profile Picture
    NC-09051527-0 6 on at
    Cannot purchase Dynamics Customer Insights (Refresh the page and try again. Something went wrong,)
    I get this error when I try to convert using the Power Platform admin centre.
     

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