What is the process to correct a price error on an sales order invoice with inventory lines and catch weight items?

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Hi,

I have issued a sales invoice with wrong unit price for a catch weight item. I should be able to process the credit note for the specific correct CW and stock quantities at the wrong price and re-issue an invoice for the same CW and stock quantities at the correct price.

Can anyone advise on the process?

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Sagar Suman 6,196 on at

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RE: What is the process to correct a price error on an sales order invoice with inventory lines and catch weight items?

Hi Tulika,

If you have released a wrong sales invoice for a catch weight item and you want to create a credit note to nullify the wrong sales invoice and re post new sales invoice to debit the correct sales amount to the customer.

Do the following.

Go to the sale order which was wrongly invoiced

Click edit and go to the sales tab in the action pane. Click create credit note.

Select the SO and the line and make sure delete order lines check box in unchecked.

Click OK and a new line will be created in the sales order with negative qty.

Post the packing slip for the negative quantity line and do registration in the lines before you post the packing slip.

Finally post the sales invoice for the line to give credit to the customer.

Lastly create a new sales order line with the correct sales price and post as usual.
Weaveriski 23,616 Moderator on at

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RE: What is the process to correct a price error on an sales order invoice with inventory lines and catch weight items?

Register and process the negative line but don't invoice, then do the same with the positive line to take the stock booked in fun the credit line. Invoice both lines.

You could alternatively look at adding a misc charge for the difference. Depends on what you and your customer ultimately want.
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RE: What is the process to correct a price error on an sales order invoice with inventory lines and catch weight items?

Hi Steven,

My item is configured for CW and I have tracking dimensions warehouse, locations and pallets activated.

My sales order is at invoiced stage.

I tried your suggestion i.e. captured sales order , did not do any picking and registration but tried to invoice. AX does not allow me to invoice as picking and registration was not processed.

It means that I will have to get the stock in and then pick and invoice again.

Regards

Tulsee
Weaveriski 23,616 Moderator on at

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RE: What is the process to correct a price error on an sales order invoice with inventory lines and catch weight items?

Have you tried amending the original order with a new negative line and then a positive line at the new value and posting the lines together to invoice to get the difference? Depends in part on what your process is and what you process with the customer.