web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Omnichannel > Knowledge article search

(0) ShareShare
ReportReport
Posted on by 15

When clicking the Knowledge article search tab I get an exception of type Microsoft.Crm.CrmException:

Untitled-picture.png

Details:

 

System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]

Exception of type 'Microsoft.Crm.CrmException' was thrown.

   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)

   at Microsoft.Crm.Extensibility.OData.CrmODataExecutionContext.Execute(OrganizationRequest request, ExecutionContext executionContext)

   at Microsoft.Crm.Extensibility.OData.CrmODataServiceDataProvider.ExecuteOperation(CrmODataExecutionContext context, EdmOperation edmOperation, Dictionary`2 parameters, Dictionary`2 boundParameters)

   at Microsoft.Crm.Extensibility.OData.ActionController.ProcessOperationRequest(String operationName, Dictionary`2 operationParameters, EntityReference entityReference, String boundEntityName, String boundEntityType)

   at Microsoft.Crm.Extensibility.OData.ActionController.<>c__DisplayClass9_0.<PostUnboundAction>b__0()

   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)

   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)

   at lambda_method(Closure , Object , Object[] )

   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)

   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d__1.MoveNext()

Activity Id: feedc0de-aaaa-bbbb-cccc-1234567890ab

 

This a new environment with default settings, no idea what could be wrong here.

 

Tips?

I have the same question (0)
  • LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Since it is a pure environment, I suggest that you could raise a ticket to Microsoft Support Team for more professional help.

    Regards,

    Leo

  • Suggested answer
    ashish12 Profile Picture
    3,079 on at

    Open a ticket with MS Support.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 75 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 42 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans