web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

"Root folder not found" automatic folder creation on Sharepoint Document Location

(0) ShareShare
ReportReport
Posted on by 17

Hi everyone, 

I am facing an issue with the automatic folder creation / creation of a document location on Sharepoint. I have already created similar flows for Quote and Leads, and successfully created one for Cases in our Dev-environment. 

After successful testing I wanted to build it for Cases in our Prod-Environment, but for some reason, in the Prod-Environment I get the following error when executing the Flow: 

Root folder is not found.
clientRequestId: d39c3674-0996-485e-beda-bf59295838fa
serviceRequestId: d39c3674-0996-485e-beda-bf59295838fa 

It happens when a txt. file should be created on sharepoint that will be deleted in the following step. 

I can't really understand the issue here... I haven't done anything differently than what I did for the other entities - am I missing something? How can it work for the Dev, but not for the Prod when the steps are exactly the same (only URL etc. matched for the Prod-Environment of course). 

Any ideas? 

Many thanks in advance! 

I have the same question (0)
  • Suggested answer
    Ayaka Iwai Profile Picture
    on at

    Can you copy the Dev-environment or export it as a solution?

    I recommend you to create a support ticket for further investigation.

    We can look into this issue in detail if you provide org URL and timestamp in addition to RequestId.

  • Community Member Profile Picture
    on at

    Hi there,

    I'm actually also getting the same issue. It worked at first, but then kept getting the same error:

    Root folder is not found.

    clientRequestId: 2c9bef06-133e-46fd-b7fb-4d42ff68b8bc

    serviceRequestId: 2c9bef06-133e-46fd-b7fb-4d42ff68b8bc

  • yvka123 Profile Picture
    17 on at

    Hi Dan,

    in my case the issue was that the document management setting for cases wasn't enabled in our Prod-System... I activated it and now it works. (Advanced settings -> Document management -> Document management settings)

    Not sure if it helps in your case as well but it's a try.

    Best regards

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 83 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans