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Customer experience | Sales, Customer Insights,...
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"Root folder not found" automatic folder creation on Sharepoint Document Location

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Posted on by 17

Hi everyone, 

I am facing an issue with the automatic folder creation / creation of a document location on Sharepoint. I have already created similar flows for Quote and Leads, and successfully created one for Cases in our Dev-environment. 

After successful testing I wanted to build it for Cases in our Prod-Environment, but for some reason, in the Prod-Environment I get the following error when executing the Flow: 

Root folder is not found.
clientRequestId: d39c3674-0996-485e-beda-bf59295838fa
serviceRequestId: d39c3674-0996-485e-beda-bf59295838fa 

It happens when a txt. file should be created on sharepoint that will be deleted in the following step. 

I can't really understand the issue here... I haven't done anything differently than what I did for the other entities - am I missing something? How can it work for the Dev, but not for the Prod when the steps are exactly the same (only URL etc. matched for the Prod-Environment of course). 

Any ideas? 

Many thanks in advance! 

I have the same question (0)
  • Suggested answer
    Ayaka Iwai Profile Picture
    Microsoft Employee on at

    Can you copy the Dev-environment or export it as a solution?

    I recommend you to create a support ticket for further investigation.

    We can look into this issue in detail if you provide org URL and timestamp in addition to RequestId.

  • Community Member Profile Picture
    on at

    Hi there,

    I'm actually also getting the same issue. It worked at first, but then kept getting the same error:

    Root folder is not found.

    clientRequestId: 2c9bef06-133e-46fd-b7fb-4d42ff68b8bc

    serviceRequestId: 2c9bef06-133e-46fd-b7fb-4d42ff68b8bc

  • yvka123 Profile Picture
    17 on at

    Hi Dan,

    in my case the issue was that the document management setting for cases wasn't enabled in our Prod-System... I activated it and now it works. (Advanced settings -> Document management -> Document management settings)

    Not sure if it helps in your case as well but it's a try.

    Best regards

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