Hi all.
My company is currently in the midst of setting up a vanilla R3 installation for a company we recently acquired and the user who has been tasked with most of the setups finds that she is unable to display product dimensions in any of the forms when she opens the dimensions display and selects those dimensions. These are the only dimensions that won't display--if she picks storage or tracking dimensions, those DO display in the form. She is the only user with this issue--all other users of the system can load product, storage and tracking dimensions with no issue. In addition, all of the current users in the system have administrator access--if they load the InventDim table in the SysTableBrowser form via the AOT, they can see all of the visible columns in the table. However, when my user that can't load product dimensions opens the InventDim table via SysTableBrowser, the product dimensions do not appear, even though they are set to visible.
We are thinking that there is something in AX that is preventing her from seeing those columns (she also has access to the table via SQL and can query the data with no issue.) We have tried recycling the AOS because I had seen posts that indicated that the person who did the product setups might not have those dimensions enabled until after an AOS restart, but that had no effect. We've cleared usage data as well with no effect. Does anyone have any suggestions that may be able to help us resolve this?
Thanks.
Brandt
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