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5Hello NAV Community,
I am currently experiencing some difficulties setting up a customer credit limit approval workflow as required, and I wondered if anyone could offer any guidance?
Our normal credit limit workflow is as follows:
- User A edits Customer X's credit limit from $5,000 to $10,000
- User A sends an approval request or exits the page
- The credit limit is reverted to $5,000 and an approval request is sent to Approver %1 and Approver %2
- Approver %1 or Approver %2 approve the request
- Both approval requests are approved and the $10,000 credit limit is applied
We experience difficulty when the following happens:
- Approver %1 edits Customer X's credit limit from $5,000 to $10,000
- Approver %1 sends an approval request or exits the page
- The credit limit is reverted to $5,000 and an approval request is sent to Approver %1 and Approver %2
- The approval request for Approver %1 is automatically approved (all approval requests that have a matching sender and approver seem to approve automatically)
- The approval request for Approver %2 remains open
- The credit limit remains at $5,000 until Approver %2 approves or rejects the approval request
What we would like to happen is as follows:
- Approver %1 edits Customer X's credit limit from $5,000 to $10,000
- Approver %1 sends an approval request or exits the page
- The credit limit is reverted to $5,000 and an approval request is sent to Approver %1 and Approver %2
- The approval request for Approver %1 is automatically approved (all approval requests that have a matching sender and approver seem to approve automatically)
- The approval request for Approver %2 is automatically approved
- The credit limit is set to $10,000
The core of the problem seems to be that the automatic approval which is generated when a user sends an approval request to themselves does not trigger the 'An approval request is approved' event.
Any guidance would be very much appreciated!
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