web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Convert a dynamic Mark...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Convert a dynamic Marketing List into a static one

(0) ShareShare
ReportReport
Posted on by Community Member

Hi all,

Each time I try to convert a dynamic marketing list into a static one, with a high number of members, I get the following error message:

pastedimage1614783192073v1.png

With lists below 500 contacts there is no such problem. I looked up several threads in the regards, but none were of help (e.g. this).

Did someone experience a similar issue? I would be really happy to receive your expert opinion and support in this matter!

BR

Simona

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at

    Hi, Simona

    I have tried to reproduce your issue but it didn’t occur.

    Here is my static Marketing List which is copied from a dynamic one with 750 members.

     pastedimage1614847618206v1.png

    The error is a Business Process Error in your image, which is something related to BPF or workflow.

    Go to Advanced Settings > Settings > Processes and filter to find out if there is any process which is targeting at Marketing List.

     pastedimage1614847625947v2.png

    Also, a log file is appreciated if there is any.

    Please don't hesitate to post the "show technical details" and the "Log File" too.

     

    Looking forward to your reply.

    Best Regards,

    Nya

  • Suggested answer
    Petit Hibou Profile Picture
    Petit Hibou on at

    Hi Simona,

    I would advise you to create a ticket and let support team see what's going wrong (esp as Nya checked it already and the issue was not reproduced).

    Br

    Elena

  • Community Member Profile Picture
    Community Member on at

    Thank you so much for your advice,  Nya & Elena! I contacted MS Support, hopefully the issue will be solved :)

  • Nya Profile Picture
    Nya 29,060 on at

    Hope you can get a satisfactory solution from MS Support.

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 33 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans