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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Convert a dynamic Mark...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Convert a dynamic Marketing List into a static one

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Posted on by Community Member

Hi all,

Each time I try to convert a dynamic marketing list into a static one, with a high number of members, I get the following error message:

pastedimage1614783192073v1.png

With lists below 500 contacts there is no such problem. I looked up several threads in the regards, but none were of help (e.g. this).

Did someone experience a similar issue? I would be really happy to receive your expert opinion and support in this matter!

BR

Simona

I have the same question (0)
  • Nya Profile Picture
    Nya 29,064 on at

    Hi, Simona

    I have tried to reproduce your issue but it didn’t occur.

    Here is my static Marketing List which is copied from a dynamic one with 750 members.

     pastedimage1614847618206v1.png

    The error is a Business Process Error in your image, which is something related to BPF or workflow.

    Go to Advanced Settings > Settings > Processes and filter to find out if there is any process which is targeting at Marketing List.

     pastedimage1614847625947v2.png

    Also, a log file is appreciated if there is any.

    Please don't hesitate to post the "show technical details" and the "Log File" too.

     

    Looking forward to your reply.

    Best Regards,

    Nya

  • Suggested answer
    Petit Hibou Profile Picture
    Petit Hibou on at

    Hi Simona,

    I would advise you to create a ticket and let support team see what's going wrong (esp as Nya checked it already and the issue was not reproduced).

    Br

    Elena

  • Community Member Profile Picture
    Community Member on at

    Thank you so much for your advice,  Nya & Elena! I contacted MS Support, hopefully the issue will be solved :)

  • Nya Profile Picture
    Nya 29,064 on at

    Hope you can get a satisfactory solution from MS Support.

    Best Regards,

    Nya

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