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ReportIs there a way to tell who is tracking an email conversation in CRM?
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Is there a way to tell who is tracking an email conversation in CRM?
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Yes, he would end up being the creator/owner of the CRM email record.
So lets say John Doe, clicks the button in Outlook to track an email. Now when Jane Smith goes into the account and sees the email in the Activity, is there a way to see how it got there (who tracked it)?
Tracking as in clicking the track button in Outlook? Yes, he would end up being the creator/owner of the CRM email record.
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Mohamed Amine Mahmoudi
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Super User 2025 Season 1
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Community Member
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dkrishna
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