Support for Dynamics GP SPLA user

(0) Share

Report

Posted on by ScottEmick

I work for a cloud services company that offers dynamics GP via SPLA licensing. I am trying to figure out how a customer would get access to customer source and/or get support from Microsoft. Would the customer be required to use paid support for every case? Or does Microsoft expect my company to provide all the GP Support? And if so, can my company get access to Partnersource?
And, for customer source, am I correct in thinking that we as the service provider must request access to customer source for the customer?

And, what if my company wants to use GP under the SPLA licensing? We would be providing dynamics GP to ourselves essentially and paying the SPLA.

Thanks!

Scott

Categories:

Microsoft Dynamics GP

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

Derek Albaugh on at

Like (0)

Report

I would recommend contacting the MBS Operations team at mbsorder@microsoft.com as that is the team that handles all the licensing, support plans, registration and anything related, for MBS Dynamics applications, including Dynamics GP.

Even on the Dynamics GP technical support team, we're limited as to what we can see on a customer or partner support plan and may not have the most recent information.

As far as I know, SPLA licensing still gives you access to CustomerSource and I'd imagine support from Microsoft Dynamics GP support, but I can't tell you the specifics of your account, whereas the Operations team would be able to.

888-477-7877 used to be the phone number to open a new support case as well, but I'm not sure if that has changed or not.

Please let us know if you have any questions.

Thanks

Was this reply helpful? Yes No