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Microsoft Dynamics NAV (Archived)

NAV 2017 - Sending documents via Outlook 2016/365

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Hello.

Recently, the behavior of sending documents from NAV, via Outlook has changed. The Document Sending Profile has not changed (and I created a new one in case it was the problem).

What happens is, after clicking send, the dialog with the send options pops up as expected. Leaving it set to Email: Yes use default settings) is selected, Email attachment value set to PDF, everything else set to no. Clicking OK brings the second dialog wh8ch says something like "Click to open Email". At this point, Outlook used to open an email dialog that the user could then adjust in send.

Now, Outlook never opens but the email does get sent eventually. I need Outlook to open so the user can make adjustments before sending. It has worked as desired for quite some time until recently.

Any help getting this functionality back will be greatly appreciated.

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I have the same question (0)
  • Renato Fajdiga Profile Picture
    1,853 on at

    Hi,

    I tested it on NAV 2018 W1, and it opens outlook when you have boolean selected "Edit in outlook". Setup which is configured is on following pictures.

    0743.2.png

    0743.2.png

  • Community Member Profile Picture
    on at

    Ahah! There is the problem. The second dialog you so kindly shared is blank for us. totally blank except the words "Edit in Outlook" in the bottom left, but the Boolean checkbox is not visible. Any idea why this might be?

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