credit notes applied to invoice

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Posted on by nmirhan

How do you enter a credit note so it is not automatically applied to the invoice that was being returned? The customer doesn't always apply the credit to the invoice that was returned. They most of the time apply the credit note on another invoice on another payment.

Thanks,

Nelson

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Ludwig Reinhard Microsoft Employee on at

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Hi Nelson,

Can you elaborate on what you mean by saying that it is directly applied?

Can you also let us know how you currently process credit notes?

Many thanks and best regards,

Ludwig

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nmirhan 89 on at

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We create a return order and use the find sales order to pick the items being returned, receive the products thru item arrival, invoice the "negative" sales order generated by the item arrival. The system automatically applies the credit note to the invoice of the original sales order. Is there a way for the credit note not to be applied to the invoice of the original order.

Thanks,

Nelson

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Ludwig Reinhard Microsoft Employee on at

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Hello Nelson,

Do you have the automatic settlement functionality - please see the AR Parameters - activated?

Best regards,

Ludwig

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nmirhan 89 on at

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No, it is not checked.

Thanks,

Nelson

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Ludwig Reinhard Microsoft Employee on at

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Hello Nelson,

Thank you for the Feedback.

Unfortunately, I am not sure if I understood the 'direct application' correctly.

Is it possible that you post some illustrative screenprints that show what you mean by saying directly applied?

This would be a great help.

Many thanks and best regards,

Ludwig

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Muthusamy 4 on at

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Hi nmirhan,

Sales Return order is created and invoiced against the original sales order.

Credit note tracking is against the inventory lot and not against the order.

There is no option available in standard to hide/disable the credit note button for original sales order.

You can achieve this by customizations. Again its lot of possible scenarios will be there.

Thanks,

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nmirhan 89 on at

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Hello Ludwig

Sorry maybe I'm using the wrong terminology. The problem is when we post the credit note, it is automatically settled against the invoice of the sales order that is being returned. However, the customer don't always apply the credit note to the original invoice. A lot of times they will apply it to another invoice on their payment. So we end up always having to edit settled transactions and reverse the settlement and then manually apply the credit note to the invoice that the customer applied it to during payment journal entry. So what we want to know is if there is a way to not let the system auto settle the credit note when we post the credit note. And let us manually apply it in the payment journal when we receive payment from the customer. Hope this makes sense.

Thanks,

Nelson

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Ludwig Reinhard Microsoft Employee on at

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Hello Nelson,

To my knowledge, the standard application does not automatically style credit note and invoice.

Can this automatic settlement that you see be caused by a system modification?

Best regards,

Ludwig

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Sagar Suman 6,550 Super User 2025 Season 2 on at

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Hi nmirhan,

Using return orders to receive the items back from customer against an earlier invoiced sales order do not automatically settle the return order invoice (Credit note) against the original posted invoice. So the return order creation using "find sales order" and its further invoicing has no auto link to settle the original sales order posted invoice in standard AX.

The only thing that controls this is the automatic settlement in accounts receivable parameters for which you say that its setup to not to settle automatically.

So its difficult to say how you system is auto settling the return order invoice to original sales order invoice.

Can you kindly let us know how you judge that the invoices are settled with each other.

In standard the return order invoice and original sales order invoice will be available in "open transactions editing" and only after manual settlement they will be available at "closed transactions editing" in case automatic settlement is turned off from accounts receivable.

As Ludwig suggested it could be a system modification.

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nmirhan 89 on at

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Thanks for the responses. We don't have modification to this. We can tell that the credit note was applied to the original invoice because the balance of the original invoice has been reduced.

I did some more testing and if we don't use the "find sales order" when creating the return order, the resulting credit note is not automatically applied to the original invoice. But if we use the "find sales order" when creating the return order, the resulting credit note is automatically applied to the original invoice.

We want to be able to use the "find sales order" and not automatically apply. Maybe this is not possible without customization.

Thanks,

Nelson

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