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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / You can't add a pr...
Microsoft Dynamics CRM (Archived)

You can't add a product family

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Posted on by LBA 175

I am trying to add product in competitor and I am getting following error

'You can't add a product family'

Any help would be appreciated ?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: You can't add a product family

    Hi LBA,

    Are you able to add a product family to competitors. I am also facing the same issue.

    Thanks.

    Regards,

    PS

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: You can't add a product family

    Hi,

    I could add a product family to my Competitor record. Do you have this issue with all the product family? Could you create a new product family to have a try? Just give the Name and Product ID to the new-created product family.

    If it works, try to find the difference between the new-created product family and the affected ones.

    Hope it makes sense.

    BR,

    Judy

  • LBA Profile Picture
    LBA 175 on at
    RE: You can't add a product family

    Hi Judy,

    Error is only while adding product family. Other products which are child of product family I am able to add without any error.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: You can't add a product family

    Hi,

    Do you mean that you navigate by one certain Competitor record - Products - Add Existing Product to add a product, then it fails?

    8726.1.PNG

    Does this happen with all the products or just the products associated with a product family?

    BR,

    Judy

  • sardar ahmed Profile Picture
    sardar ahmed 520 on at
    RE: You can't add a product family

    Hi LBA,

    I dont think you can add a product to competitor entity.

    Is it competitor or any other entity?

    Thanks and Regards

    Sardar Ahmed

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