Marketing forms - Mail based on answer

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Posted on by Community Member Microsoft Employee

Hi all,

I have a question about marketing forms. I'm starting a customer journey where audience who've submitted my marketing form receive an automatic email with certain information. I would like the FUP email to be based on the answer on a certain question within the form. Is it possible for people who've answered yes to this question to receive email A and for audience who've answered NO to receive email B?

I hope someone can tell me if this is possible :)

Thanks in advance,

Mesman

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Community Member Microsoft Employee on at

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RE: Marketing forms - Mail based on answer

Thanks Nya!

I appreciate it.
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Nya 29,056 on at

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RE: Marketing forms - Mail based on answer

Hi Mesman,

It is recommended to create a new custom field in Contact entity, whose data type is "two option" (i.e. Yes/ No).

The map it into the marketing form as a form field. Ref: Set up input fields for marketing forms (Dynamics 365 Marketing) | Microsoft Docs

After contacts submit the form, the field will be filled in with the value Yes or No.

And the following two segment can be created.

The two segment can be set as the audience of two swimlanes in a customer journey to send different versions of emails.