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Dynamics 365 Community / Forums / Finance forum / "Field 'Name&...
Finance forum

"Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

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Posted on by Poojith Jain 50

Hi All,

I am try to create a Person-type customer from the customer details form in Accounts Receivable. I specify the name of the customer and try to  save the customer. [This is a Vanilla Setup with 10.0.5]

In this scenario, I am receiving the following error message:

Field 'Name' must be filled in.
Poojith Jain [Blog   1, 2, 3, 4]
Categories:
Development / Customization / SDK
  • Suggested answer
    Ties Philippi Profile Picture
    Ties Philippi 960 on at
    RE: "Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

    Hi Poojith,

    Check if there is a record template active for customer on the environment causing issues. If there is one remove it and retry.

    Best regards

    Ties

  • Suggested answer
    Satish Panwar Profile Picture
    Satish Panwar 14,651 Moderator on at
    RE: "Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

    Then you may have to troubleshoot this on this specific environment and see what may be wrong because it's not standard functionality.

    Thanks,

    Satish Panwar

  • Poojith Jain Profile Picture
    Poojith Jain 50 on at
    RE: "Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

    Hi,

    The issue still persists and I found the difference. I tried to load the Public Data packages to this particular dev box and this caused the issue.

    Poojith Jain [Blog   1, 2, 3, 4]
  • Poojith Jain Profile Picture
    Poojith Jain 50 on at
    RE: "Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

    Hi, I was trying to fill the Person type customer itself and I get the same screen as you but even after filling all the required column and I will get an error saying Name field must be filled in. It works fine in all my other Dev Boxes.

    Poojith Jain [Blog   1, 2, 3, 4]
  • Satish Panwar Profile Picture
    Satish Panwar 14,651 Moderator on at
    RE: "Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

    Hi Poojith,

    can you let us know if you still have any questions on this thread? Did you try to enter customer again.

    Thanks,

    Satish Panwar

  • Suggested answer
    Satish Panwar Profile Picture
    Satish Panwar 14,651 Moderator on at
    RE: "Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

    Hi Poojith,

    Field 'Name' must be filled in message is only shown when the type is 'Organization'. this message is not for person-type. Can you make change the type to 'Person' and then try again. you should see screen below when you select type as person. Screenshot below:

    pastedimage1568734595202v1.png

    Thanks,
    Satish Panwar
    Please help verify answer(s) if they guide you in right direction so other community members can also benefit from your question with verified answer.

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