"Field 'Name' must be filled in" error message when you try to create a Person-type customer from the customer details form in D365

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Posted on by Poojith Jain

Hi All,

I am try to create a Person-type customer from the customer details form in Accounts Receivable. I specify the name of the customer and try to save the customer. [This is a Vanilla Setup with 10.0.5]

In this scenario, I am receiving the following error message:

Field 'Name' must be filled in.

Poojith Jain [Blog 1, 2, 3, 4]

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Development / Customization / SDK

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Satish Panwar 14,671 Moderator on at

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Hi Poojith,

Field 'Name' must be filled in message is only shown when the type is 'Organization'. this message is not for person-type. Can you make change the type to 'Person' and then try again. you should see screen below when you select type as person. Screenshot below:

Thanks,
Satish Panwar
Please help verify answer(s) if they guide you in right direction so other community members can also benefit from your question with verified answer.

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Satish Panwar 14,671 Moderator on at

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Hi Poojith,

can you let us know if you still have any questions on this thread? Did you try to enter customer again.

Thanks,

Satish Panwar

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Poojith Jain 50 on at

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Hi, I was trying to fill the Person type customer itself and I get the same screen as you but even after filling all the required column and I will get an error saying Name field must be filled in. It works fine in all my other Dev Boxes.

Poojith Jain [Blog 1, 2, 3, 4]

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Poojith Jain 50 on at

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Hi,

The issue still persists and I found the difference. I tried to load the Public Data packages to this particular dev box and this caused the issue.

Poojith Jain [Blog 1, 2, 3, 4]

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Satish Panwar 14,671 Moderator on at

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Then you may have to troubleshoot this on this specific environment and see what may be wrong because it's not standard functionality.

Thanks,

Satish Panwar

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Ties Philippi 960 on at

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Hi Poojith,

Check if there is a record template active for customer on the environment causing issues. If there is one remove it and retry.

Best regards

Ties

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