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ReportMy Resolution field is in ribbon.
It is mandatory. I'm unable to make it optional.
Please help me.
You’re offline. This is a read only version of the page.
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My Resolution field is in ribbon.
It is mandatory. I'm unable to make it optional.
Please help me.
Hi,
I am afraid that remove the "Resolution" field or make it optional is not possible in the Resolve Case dialog.
I also try to find a solution to set the default value of this field but failed.
Please check the following link.
So I recommend you to create a new idea through the below URL, then ask your colleagues to raise up the votes.
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.
Shawnsauve Thanks for the information but that column is subject column an I'm unable to make to "Business required."
In Dynamics 365 Customer Service, the fields that appear in the ribbon bar are typically read-only and cannot be modified directly. However, you can adjust the mandatory/optional status of the Resolution field through the form editor.
Here are the steps you can follow:
1. Open the form editor: Navigate to the entity form where the Resolution field is located, and open the form editor.
2. Select the Resolution field: Locate the Resolution field in the form editor, and select it.
3. Edit the field properties: In the field properties window, find the "Business Required" property, which determines whether the field is mandatory or optional.
4. Change the Business Required property: Change the "Business Required" property to "No" to make the field optional.
5. Save and publish the changes: Once you have made the changes to the field properties, save and publish the form.
After making these changes, the Resolution field should no longer be mandatory and will become optional. Keep in mind that modifying the properties of a field in the form editor can have an impact on any associated workflows or business rules, so be sure to test the changes thoroughly before deploying them to a production environment.
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