Error occurs while closing the ax application

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Posted on by Community Member

Dear all,

while closing the ax application, i have faced the below error.

let me know how to solve the issue.

Faulting application name: Ax32.exe, version: 6.3.2000.326, time stamp: 0x55723de2
Faulting module name: ntdll.dll, version: 6.2.9200.17581, time stamp: 0x5644f0df
Exception code: 0xc0000005
Fault offset: 0x0006188c
Faulting process id: 0x1674
Faulting application start time: 0x01d208f40a3ef766
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: cafad2f8-75a3-11e6-bf3b-f01e340024ab

Best regards,

Hem

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Hassan_rulz 3,801 on at

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RE: Error occurs while closing the ax application

I agree, you should check the client and AOS versions.
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guk1964 10,884 on at

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RE: Error occurs while closing the ax application

I suggest check the client kernel and the version of the AOS service version are the same

it is good practice in any case to be on the latest kernel.

I suggest with the Ax client closed to also delete the auc and kti files in your users local appdata folder.
AngelAX 245 on at

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RE: Error occurs while closing the ax application

Hi

Did you find a solution to this problem?

Regards

AngelAX
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Vilmos Kintera 46,149 on at

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RE: Error occurs while closing the ax application

Please change your post Tags to AX 2012, since current version (which is AX7) has no AX client.

You should try to capture a crash dump, then upload it to Microsoft LifeCycle Services, which has a crash dump check tool.

blogs.msdn.microsoft.com/.../crash-and-hang-analysis-on-lcs

You could also try to delete the *,AUC files in your Windows User profile folder. Also check your AX customizations to see what is in the Info and Application classes, which could be related.