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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error occurs while clo...
Microsoft Dynamics AX (Archived)

Error occurs while closing the ax application

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Posted on by Community Member

Dear all,

while closing the ax application, i have faced the below error.

let me know how to solve the issue.

Faulting application name: Ax32.exe, version: 6.3.2000.326, time stamp: 0x55723de2
Faulting module name: ntdll.dll, version: 6.2.9200.17581, time stamp: 0x5644f0df
Exception code: 0xc0000005
Fault offset: 0x0006188c
Faulting process id: 0x1674
Faulting application start time: 0x01d208f40a3ef766
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: cafad2f8-75a3-11e6-bf3b-f01e340024ab

Best regards,

Hem

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  • Suggested answer
    Vilmos Kintera Profile Picture
    Vilmos Kintera 46,149 on at

    Please change your post Tags to AX 2012, since current version (which is AX7) has no AX client.

    You should try to capture a crash dump, then upload it to Microsoft LifeCycle Services, which has a crash dump check tool.

    blogs.msdn.microsoft.com/.../crash-and-hang-analysis-on-lcs

    You could also try to delete the *,AUC files in your Windows User profile folder. Also check your AX customizations to see what is in the Info and Application classes, which could be related.

  • AngelAX Profile Picture
    AngelAX 245 on at

    Hi

    Did you find a solution to this problem?

    Regards

    AngelAX

  • Suggested answer
    guk1964 Profile Picture
    guk1964 10,888 on at

    I suggest check the client kernel and the version of the AOS service version are the same

    it is good practice in any case to be on the latest kernel.

    I suggest with the Ax client closed to also delete the auc and kti files in your users local appdata folder.

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at

    I agree, you should check the client and AOS versions.

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