In dynamics 365 customer service
under queues management
I have a support queue that receives incoming emails , and transform them to cases
the replies also come into this queue , and transforms into activities under the case ( same incoming email used for the queue ) but since the correlation in email settings is on , the replies do not transform into cases (which is correct )they stay in the queue .There is a rule configured to transform the email into case , and to send an auto reply
is there anywhere I can do configuration in customer service or the queue to remove those queue items ?