Announcements
We can not locate the connector for dynamics 365 customer voice, and the forms pro connector won't work when the surveys are now created in Dynamics Voice. Anyone have any solutions? Or is this a wait and see until it is rolled out?
Thanks!
Hey Ballet, this seems rather strange because I was able to find all my surveys in the drop down. Maybe it's just a caching issue.
Hi!
I would like to know that too. I could do a lot of flows with Forms Pro responses. But now, all I can do is sending surveys.
We can find all of the surveys, however we can not send them out using a Flow in Power Automate. We can only send via email. MS documentation says use the Dynamics 365 Customer Voice Connector and it doesn't appear as an option in power automate
Hi Ballet, that's unfortunate, have you tried using the form id in the power automate flow? you could always raise a ticket with Microsoft support for more help on this.
Our existing Flow we had setup for Forms Pro still works with Customer Voice, but it is odd that the documentation clearly instructs to setup the flow using the Customer Voice connector, but like you I don't see one available in power Automate. Customer Voice needs more support from MS - more refinement as an app.
All -- You can find "customer voice" action on Power Automate. You will need to specify trigger (such as CDS' when a record is created, updated, or deleted) then add an action to either "send a survey" or "create an invitation". Please let us know at customervoice@microsoft.com if you can't find the actions and share your tenant ID so we can investigate.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our community stars!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Manoj - ManoVerse 131 Super User 2026 Season 1
11manish 88
Chris1968 20
