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We can not locate the connector for dynamics 365 customer voice, and the forms pro connector won't work when the surveys are now created in Dynamics Voice. Anyone have any solutions? Or is this a wait and see until it is rolled out?
Thanks!
All -- You can find "customer voice" action on Power Automate. You will need to specify trigger (such as CDS' when a record is created, updated, or deleted) then add an action to either "send a survey" or "create an invitation". Please let us know at customervoice@microsoft.com if you can't find the actions and share your tenant ID so we can investigate.
Our existing Flow we had setup for Forms Pro still works with Customer Voice, but it is odd that the documentation clearly instructs to setup the flow using the Customer Voice connector, but like you I don't see one available in power Automate. Customer Voice needs more support from MS - more refinement as an app.
Hi Ballet, that's unfortunate, have you tried using the form id in the power automate flow? you could always raise a ticket with Microsoft support for more help on this.
We can find all of the surveys, however we can not send them out using a Flow in Power Automate. We can only send via email. MS documentation says use the Dynamics 365 Customer Voice Connector and it doesn't appear as an option in power automate
Hi!
I would like to know that too. I could do a lot of flows with Forms Pro responses. But now, all I can do is sending surveys.
Hey Ballet, this seems rather strange because I was able to find all my surveys in the drop down. Maybe it's just a caching issue.
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