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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Abandonment rate per S...

Customer experience | Sales, Customer Insights,...

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Abandonment rate per Survey Question

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Posted on by Claudia W.

Hi all,

Is there a way to retrieve the following KPIs:

Number of people who abandoned the survey, preferably per survey question (abandonment rate per question).

Can you see which contacts abandoned the survey per which question?

Thanks and regards

Claudia

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thebruuu 422 on at

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Hello

No way to do it as response is stored only when the person clicks on Send.

You may eventually create some linked surveys and so emulate the coverage of requirement by looking at which sub-survey has been answered

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