i have this code when task rejected and the case the csu case status will be reject

(0) Share

Report

Posted on by Community Member

i have this code when task rejected and the case the csu case status will be reject

try
{
trace.Trace("inside try");
//obtain the target entity from the inputparameter
Entity target = (Entity)context.InputParameters["Target"];
//rettrive
trace.Trace("retrieve task");
Entity entity = service.Retrieve("task", target.Id, new ColumnSet(true));

EntityReference regardingCaseRef = entity["regardingobjectid"] as EntityReference;
//retrive regarding from the back end
trace.Trace("2");
Entity regardingCase = service.Retrieve(regardingCaseRef.LogicalName, regardingCaseRef.Id, new ColumnSet(true));
//retrieve entityrecord from the ms crm server that match the
trace.Trace("4");
QueryExpression qeRelatedTasks = new QueryExpression("task");
qeRelatedTasks.ColumnSet = new ColumnSet(true);
qeRelatedTasks.Criteria.AddCondition(new ConditionExpression("regardingobjectid", ConditionOperator.Equal, regardingCaseRef.Id));
EntityCollection relatedTasks = service.RetrieveMultiple(qeRelatedTasks);
trace.Trace("check bool");
if (AllTaskReject(relatedTasks))
{
//resovle the case
//769190006 //create an incident
trace.Trace("create incident");
Entity IncidentResolution = new Entity("incidentresolution");
IncidentResolution.Attributes["subject"] = "Subject Closed";
trace.Trace("inheritance");
//Inheritance OBJECT
IncidentResolution.Attributes["incidentid"]= new EntityReference("incident",entity.Id);
IncidentResolution.Attributes["cos_csucasestatus"] = new OptionSetValue(806570002);
service.Update(IncidentResolution);
}

}
catch (FaultException ex)
{
throw new InvalidPluginExecutionException("An error occurred in the plug-in.", ex);
}

}

public bool AllTaskReject(EntityCollection relatedTasks)
{
//check all the the task if rejected continue if on task not rejected do nothing

if (relatedTasks.Entities.All(x => x.GetAttributeValue<OptionSetValue>("cos_csutaskstatus")?.Value == 769190003))
{

return true;
}
else
{
return false;
}
}

All responses (3)

Answers (1)

Suggested answer

Bipin D365 28,981 Moderator on at

Like (0)

Report

RE: i have this code when task rejected and the case the csu case status will be reject

Hi,

Change service.Update(incidentResolution)

To

service.Create(incidentResolution);

Also, best practise is to not pass true in ColumnSet which will impact the performance.

You shouldn't use below

new ColumnSet (true);

Instead pass the fields logicalname you want to retrieve and use in your program.

I hope this helps!
Community Member on at

Like (0)

Report

RE: i have this code when task rejected and the case the csu case status will be reject

hi so i have csu case status

reject value will be 806570002

so i update csucasestatus by this

Entity incident = new Entity("incident");

incident.Id = regardingCaseRef.Id;

incident.Attributes["cos_csucasestatus"] = new OptionSetValue(806570002);

service.Update(incident);

is this correct
Verified answer

Abdul Wahab 12,085 Moderator on at

Like (0)

Report

RE: i have this code when task rejected and the case the csu case status will be reject

Hi minh nhat,

So what do you want from the community? Can you please elaborate on the problem more?

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../