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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Form submission from M...
Customer experience | Sales, Customer Insights,...
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Form submission from Marketing Form trigger change on fields, even though it is no change.

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Posted on by KjoniX2 85
I have a workflow that trigger when firstname, lastname, email and phone is change on contact forms. This workflow works perfect, but recently we discovered that this workflow was triggered EVERY TIME a form submission was done (matching rule relate submission to existing contact - therefore NO new or NO change on trigger fields).
 
In log I see that for every FORM submission SYSTEM sends and update to the field /timestamp of form submission/, at the same time my workflow trigger.
 
I have reasons to believe that this happend after a recent update from Microsoft.
 
Any suggestion to how I can work around this?
 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Form submission from Marketing Form trigger change on fields, even though it is no change.
    Hi Partner,
    If it worked before but suddenly doesn't, it's reasonably suspected to be due to a version update.
    You can get confirmation by opening a ticket with the Microsoft support team.
  • KjoniX2 Profile Picture
    KjoniX2 85 on at
    Form submission from Marketing Form trigger change on fields, even though it is no change.
    No, timestamp of form submission is not a trigger field.
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Form submission from Marketing Form trigger change on fields, even though it is no change.
    Hi Partner，
    “timestamp of form submission” field?
    Are you using outbound marketing form?
    Could you share screenshots about all?
    --trigger fields in workflow, audit history of contact...
    As you mentioned, the “timestamp of form submission” field is not trigger field of the workflow, but it's change trigger the workflow?
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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