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Form submission from Marketing Form trigger change on fields, even though it is no change.

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Posted on by Sunilkumar

I have a workflow that trigger when firstname, lastname, email and phone is change on contact forms. This workflow works perfect, but recently we discovered that this workflow was triggered EVERY TIME a form submission was done (matching rule relate submission to existing contact - therefore NO new or NO change on trigger fields).

In log I see that for every FORM submission SYSTEM sends and update to the field /timestamp of form submission/, at the same time my workflow trigger.

I have reasons to believe that this happend after a recent update from Microsoft.

Any suggestion to how I can work around this?

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Leah Ju Microsoft Employee on at

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Hi Partner，

“timestamp of form submission” field?

Are you using outbound marketing form?

Could you share screenshots about all?

--trigger fields in workflow, audit history of contact...

As you mentioned, the “timestamp of form submission” field is not trigger field of the workflow, but it's change trigger the workflow?

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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Sunilkumar 96 on at

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No, timestamp of form submission is not a trigger field.

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Leah Ju Microsoft Employee on at

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Hi Partner,

If it worked before but suddenly doesn't, it's reasonably suspected to be due to a version update.

You can get confirmation by opening a ticket with the Microsoft support team.

Get Help + Support - Dynamics | Microsoft Docs

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