Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Orphaned order trackin...
Small and medium business | Business Central, N...
Suggested answer

Orphaned order tracking lines

(1) ShareShare
ReportReport
Posted on by DB-07051457-0 2
Hi, 
one of my customers reported the following issue.
He could not delete a purchase order because of the following error: /Reservation Entry does not exist. ... Entry no. = 665993, Positive = No/.
I immediately went in table 337 and serched for the Entry No. displayed in the message. I noticed that there was only 1 record. The entry had Reservation Status = Tracking, Positive = Yes.
 
The system is set up to not use order tracking, so i assumed (confirmed by the customer) that the order was generated via the requisition worksheet.
 
The problem here is: why there are orphaned order tracking lines? 
 
I noticed that the order had 5000+ lines, so the procedure must have run for al /long/ period of time. I'm not a dev, so i assume (maybe incorrectly) that in this case someone deleted a set of sales lines during the running time of the procedure, after the insert of the reservation entries and before the final commit (if the procedure works that way)?
 
Has someone had the same experience before?
 
Thanks,
 
Davide
 
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,443 Super User 2024 Season 2 on at
    Orphaned order tracking lines
    this is likely a data issue, I would find if any lines has been received/invoiced for this order. Then process the SO as normal, user don't have to delete it if they couldn't for some reason. 
     
    Alter
     
    Unless you find how to replicate the issue, it will be hard to further troubleshoot.
     
    Jun Wang
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,647 Super User 2024 Season 2 on at
    Orphaned order tracking lines
    First about Reservation Status,

    Reservation: This is a reservation. Usually, the user has reserved this item for the order

    Tracking: The program has allocated the supply for this demand. The system only tracks if the Tracking Policy field on the item card is set to Tracking Only or Tracking & Action Msg., or during planning in the planning worksheet.

    Surplus: Surplus occurs in connection with tracking, for example, if the supply is not allocated to any demand, or the demand is not allocated to any supply.

    Prospect: Used for non-order network entities, e.g. item journal line, to carry item tracking.
     
     
    So is it possible that this is caused by the planning worksheet?
     
     
    Hope this can give you some hints.
    Thanks.
    ZHU

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans