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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Adding channel users i...
Microsoft Dynamics AX (Archived)

Adding channel users in call center is not showing mode of deliveries in sales order. Error message 'is not a valid Mode of delivery'

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Posted on by Community Member

Hi

Scenario1:

1. Go Retail->Common->Retail channels->Call centers. Add user in Channel users.

2. Go to Sales order form->Header->Delivery fasttab->mode of delivery. The list is blank. 

3. I am unable to save the record or move forward. Error message is '......is not a valid Mode of delivery'

Scenario2:

1. Go Retail->Common->Retail channels->Call centers. Remove user in Channel users.

2. Go to Sales order form->Header->Delivery fasttab->mode of delivery. The drop down is now showing the data.

 

I need to enable channel users in call center since i will have to use 'Payments' functionality in Sales order. Enabling channel users is giving error message 'is not a valid Mode of delivery.

Can anyone help me understand what i am missing. Since Contoso environment is working fine. This is on Ax 2012 R3 CU10. 

Regards

Setty

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Adding channel users in call center is not showing mode of deliveries in sales order. Error message 'is not a valid Mode of delivery'

    Hi,

    I know it is old one, still let me close this.

    1) You have to make sure that relevant Mode of deliveries are associated with Retail channels and Products. You can associate all these from Mode of delivery screen.

    2) Once you done above task, you have to run Process Mode of delivery from Periodic activities.

    3) After run above batch process, you can view Mode of delivery in Call center form as well as in Sales order line.

    Thanks, Sridharan J

  • Ghanshyam Profile Picture
    Ghanshyam 42 on at
    RE: Adding channel users in call center is not showing mode of deliveries in sales order. Error message 'is not a valid Mode of delivery'

    hi sri,

    i am facing one problem in call center sales order" mode of delivery is not valid for item no E0001". i checked all setup. everything is fine. but problem is still same.  please advise and help me.

    regards

    Ghanshyam pandey

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