Dynamics Community Forum Thread Details

Customer Service calendar Dynamic 365

Hello,

I have a Business requirement whenever case is created, I have to check the created case time that is between business working hours so i can route to proper queue.

I need to do it with code activity (custom workflow). I am able to get the type 2 calendar ( customer service calendar type) but i not able to find the start time and end time of business hrs.

QueryExpression query = new QueryExpression(Constants.CALENDAR_ENTITY);
query.ColumnSet = new ColumnSet(true);
ConditionExpression condition = new ConditionExpression();
condition.AttributeName = "type";
condition.Operator = ConditionOperator.Equal;
condition.Values.Add(1);
query.Criteria.Conditions.Add(condition);
EntityCollection calendars = service.RetrieveMultiple(query);
EntityCollection calendarrule = calendars[0].GetAttributeValue("calendarrules");
var innerCalendarId  = calendarrule[0].GetAttributeValue("innercalendarid").Id;
var innerCalendar = service.Retrieve("calendar", innerCalendarId, new ColumnSet(true));
var innnerCalendarRule = innerCalendar.GetAttributeValue("calendarrules").Entities.FirstOrDefault();

In the code i am getting the innercalendar and also offset & Duration. But how do i check the if it is between business hours. I don't see any start/end time though it is define when we created Type 2 calendar.

4704351.Capture.PNG

Suggest me only the via code only how can solve this.

Thanks in advance!!

TimeSpan workinhHrs = TimeSpan.FromMinutes(Convert.ToDouble(innnerCalendarRule["duration"])); TimeSpan startTime = TimeSpan.FromMinutes(Convert.ToDouble(innnerCalendarRule["offset"])); TimeSpan endTime = TimeSpan.FromMinutes(Convert.ToDouble(innnerCalendarRule["duration"]) Convert.ToDouble(innnerCalendarRule["offset"])); startOfDay = DateTime.Today.Add(startTime); endOfDay = DateTime.Today.Add(endTime);

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