235
Hello Customer Service Experts,
Has anybody ever been able to set the default queue view to Active Queues in an Assign to Queue dialog?
I could not find a way to customize it as the lookup field is in a dialog.
This lookup field is not even available in any form in Queue entity.
Please help.
Regards,
Jolas365
Hi Jolas365,
there is an article about that:
crmtipoftheday.com/.../there-is-no-queue-like-business-queue
You need to remove the default queue from the corresponding user. Then the user queue is treated as business queue.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,253
Super User 2024 Season 2
#2
Martin Dráb
230,188
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
