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A/B Test Editing BOTH Email Bodies Identically Issue

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Posted on by backinstereo

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I have created my emails in HTML. I am trying to do an A/B test for the entire email body being different, but every time I choose "B" in my A/B test to edit that email alone, it edits both email bodies identically without me making any changes to A.

Error Code: MessageContentValidator_PartCode_Mixed (A/B Test 'Full content test 1'): Your message body is identical for each variant of your A/B test.

How can I just edit the HTML on the one email body?

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cloflyMao 25,210 on at

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Hi backinstereo,

As per my understanding towards your issue, you could refer to following steps to edit the HTML on the one email body.

We know that when an element is being selected, it will be surrounded by a blue frame.

If we are in Version A, then click the "A/B" button in the tab at the top of the frame.

As what we can see, the frame color will change to light blue, which means the text in element will only display in version A.

Similarly, when in version B, click the button to toggle the element to version B:

Now the content of two versions of email is different, and the email can pass error check.

Please refer to following article for more details:

https://docs.microsoft.com/en-us/dynamics365/marketing/email-a-b-testing#create-a-marketing-email-for-ab-testing

Regards,

Clofly

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Preeti Rana on at

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Hi backinstereo,

Can you please create a support ticket for this issue so that the team can investigate?

Guidance on creating ticket: mbs.microsoft.com/.../CRMSupport

Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

Thanks,

Preeti Rana

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cloflyMao 25,210 on at

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Hi backinstereo ,

Could it work for you?

Regards,

Clofly

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