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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Field Service App
Microsoft Dynamics CRM (Archived)

Field Service App

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Posted on by ashishshahs 110

Greetings,

I have installed the Woodford Project as laid out on "https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app". I have followed all the instructions and am able to see a lot of functionality in the mobile app. However, this app is for the field service person and I cannot seem to get into the "booking". the system gives an error "Cannot access Bookings because the default Woodford project is not installed." (see screen shot)

FIeld-Error.jpg

I wonder if there is some special configuration I am missing.

-Ashish

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  • ashishshahs Profile Picture
    ashishshahs 110 on at
    RE: Field Service App

    Greetings All,

    I was able to fix the issue by checking the the box on "Systems Administrator" role. That seemed to fix the issue.

    Thanks for all your help and guidance.

    -Ashish

  • Suggested answer
    Prashant Maurya Profile Picture
    Prashant Maurya 236 on at
    RE: Field Service App

    Hi Ashish

    Can you try below option and check if it works.

    1. Try to run your mobile app in connected mode, it is a weird solution but it works sometime.

    2. Can you confirm the woodford solution installed version is supporting the client version you are using.

    3. I am sure you must have given proper security role to user as you have selected during woodford project import as mentioned in section 4 here: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app. Just re verify it once.

    4. Also clear all the log/entry form woodford security tab.

    5. Also check if you have given proper license to the users login from mobile client.

    Thanks-

    Prashant

  • Shayan Soheili Profile Picture
    Shayan Soheili 940 on at
    RE: Field Service App

    Hello,

    Do you have any other project in Woodford?

    Can you Email me some screenshot from Woodford and your project?

    It seems the mobile app can't read the template which you imported.

    Regards,

    Shayan

  • ashishshahs Profile Picture
    ashishshahs 110 on at
    RE: Field Service App

    Hello Shayan,

    Yes, that is correct. I did download the template from Microsoft website (as noted by you and me above). Hence I am asking for guidance.

    -Ashish

  • Suggested answer
    Shayan Soheili Profile Picture
    Shayan Soheili 940 on at
    RE: Field Service App

    Hello,

    Did you import the Woodford project which is made by Microsoft? 

    Please notice that if you are using Field Service - Dynamics 365 mobile app, then you have to import the Woodford template which is made by Microsoft, so go to the following link in order to download the Woodford template based on your dynamics  version:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app 

    This issue is already discussed and solved in the community, Please refer to: 

    https://community.dynamics.com/crm/f/117/t/266650 

    Best Regards,

    Shayan

  • ashishshahs Profile Picture
    ashishshahs 110 on at
    RE: Field Service App

    Note that I am using app version 9.1.215.0 and the Publish Version is 9.10. I have tried to publish it at both one level higher and lower but I get the same error message. Any help / guidance is appreciated.

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