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Customer experience | Sales, Customer Insights,...
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Email Server Error Code: InvalidForwardMailItem

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Posted on by 120

Exception : Email for Forward Mailbox 43efa184-e03b-e911-a96f-000d3ad24077 was rejected. ValidForwardEmail : False, ApprovedForwardMailboxExists : True.

Can i know the reason for this exception?

I have the same question (0)
  • sardar ahmed Profile Picture
    520 on at
    RE: Email Server Error Code: InvalidForwardMailItem

    Hi Mrunalini,

    Open the mailbox in dynamics 356, check the incoming email settings , has the forward email option selected. If the mailbox already has forward email selected, verify the mailbox is properly configured to send the emails as attachments.

    pastedimage1596014260205v1.png

    It shouldn't be Server-Side Synchronization or Email Router

    pastedimage1596014736537v1.png

    It should be forward mailbox

  • Mrunalini Profile Picture
    120 on at
    RE: Email Server Error Code: InvalidForwardMailItem

    it is configured correctly. But still getting the error.

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    on at
    RE: Email Server Error Code: InvalidForwardMailItem

    Hello,

    Are you using CRM online or on-premise ? if it's CRM on-premise, can you share the version and current update rollup installed ?

    Are you using Server side sync or Email Router ? if it's email router, does this happens only with forward mailbox or with user mailboxes as well ?

    Does issue get fixed, if you do the test and enable or load test for the forward mailbox ?

  • Community Member Profile Picture
    on at
    RE: Email Server Error Code: InvalidForwardMailItem

    please verify your mailbox email. i think your email id is incorrect and then click the approve email button and the Test & Enable Mailbox button on menu tool.

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