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Clipboard error shuts down RTC

Posted on by Microsoft Employee

Dear community,

I am facing a problem with using RTC of MS Dynamics NAV 2017. When using client, I often work simultaneously with Excel copying many things to NAV. Everyday my client crashes after copying in data. Please see information below. Please, give me any hints, because these crashes are ultra annoying. Thank you very much.

Using Windows 10

Type: System.Runtime.InteropServices.ExternalException
ErrorCode: -2147467259
Message: <ii>Żądana operacja schowka nie powiodła się.</ii> (Clipboard operation did not succeed) - my translation
StackTrace:
     w Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.<>c__DisplayClass11_0.<DoRethrowWithCatchException>b__0()
     w Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)
     w Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(Func`1 execute)
     w Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)
Source: Microsoft.Dynamics.Nav.Client.WinClient
HResult: -2147467259
----------------------------------
Type: System.Runtime.InteropServices.ExternalException
ErrorCode: -2147221040
Message: <ii>Żądana operacja schowka nie powiodła się.</ii>(Clipboard operation did not succeed) - my translation
StackTrace:
     w System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)
     w System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)
     w System.Windows.Forms.Clipboard.SetText(String text, TextDataFormat format)
     w Microsoft.Dynamics.Framework.UI.WinForms.Controls.EllipsisTextBox.WndProc(Message& m)
     w System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Source: System.Windows.Forms
HResult: -2147221040

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  • Suggested answer
    Muratvzr Profile Picture
    Muratvzr 743 on at
    RE: Clipboard error shuts down RTC

    Did you search this issue. Maybe it related to CU

    support.microsoft.com/.../released-cumulative-updates-for-microsoft-dynamics-nav-2017

    maybe there is a KB releated to this error.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Clipboard error shuts down RTC

    Dear Alfredo,

    I'm sorry, but this doesn't solve my problem. I really need to have a possibility to just enter data through clipboard.

  • azelaya59 Profile Picture
    azelaya59 2,807 on at
    RE: Clipboard error shuts down RTC

    Go to RapidStart. Create a new "Configuration Package". Identify the table you want to upload data. Export a blank Excel spreadsheet from the configuration package. Populate the spreadsheet with new data. Import the Excel spreadsheet with the new data. Validate the data. When you are happy, apply the data.

    Departments/Administration/Application Setup/RapidStart Services for Microsoft Dynamics NAV/Configuration Packages

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Clipboard error shuts down RTC

    Dear Alfredo,

    Thank you for your answer. I'm afraid I was not clear enough. This happens when I put text in fields marked on screenshot (ctrl+v).

    i.imgur.com/Gnt04og.png

  • azelaya59 Profile Picture
    azelaya59 2,807 on at
    RE: Clipboard error shuts down RTC

    Try using RapidStart to move data into NAV.

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